Effective Date: [15 August 2026]
Last Updated: [15 August 2026]
Welcome to Voice Mama AI. We provide an AI-powered voice assistant widget and platform that merchants can integrate into their websites to interact with their customers .
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform as a Merchant, and how we handle the data of End Users interacting with our widget on your website.
1. Information We Collect
A. Information from Merchants When you register for an account, integrate our widget, or use our services, we may collect:
Account Information: Name, email address, password, company name, and contact details.
Billing Information: Payment details, billing address, and transaction history (processed securely by third-party payment gateways).
Website Data: Your website URL, sitemap URLs, scraped content, and custom Knowledge Base entries you create to train the AI.
Usage Data: Information about how you interact with our dashboard and platform.
B. Information from End Users (Website Visitors)
When an End User interacts with the Voice Mama AI widget on a Merchant's website, we act as a Data Processor. We collect the following information on behalf of the Merchant:
Audio Data: Voice recordings provided by the user when they use the microphone feature to speak to the assistant.
Text Data: Transcriptions of voice input and any text manually typed into the chat interface.
Device & Network Information: IP addresses, browser types, device types, and operating systems.
Geolocation Data: Estimated location (City, State, Country) derived from the IP address to provide localized assistance.
E-Commerce Data: Depending on the Merchant's website, the widget may capture interactions such as items added to the cart, product selections, and checkout fields to assist the user with purchases.
2. How We Use the Information
We use the collected information for the following purposes:
To Provide the Service: To process voice and text queries, generate AI responses, and facilitate natural conversations.
To Improve the AI: Audio and text inputs are processed to improve speech recognition and response accuracy.
Analytics for Merchants: We provide Merchants with Chat Logs (transcripts, IP locations, search phrases) so they can understand customer needs and improve their business.
Account Maintenance: To manage Merchant accounts, process payments, and provide customer support.
Security: To monitor against fraudulent activities, unauthorized access, and ensure the safety of our platform.
3. How We Share Information
We do not sell your personal data or your End Users' data to third parties. We only share information in the following circumstances:
Third-Party AI & Cloud Providers: We share necessary data (such as text prompts or audio files) with trusted third-party AI models (e.g., OpenAI, Sarvam AI) and cloud infrastructure providers strictly for the purpose of processing the request and returning a response.
With the Merchant: End User chat logs, voice transcripts, and geolocation data are fully accessible to the specific Merchant whose website the End User visited.
Legal Requirements: We may disclose information if required by law, subpoena, or other legal processes, or if we believe it is necessary to protect the rights, property, or safety of our users or others.
4. Data Controller vs. Data Processor
Under privacy laws like the GDPR and CCPA:
The Merchant is the Data Controller of the End Users' data. Merchants are responsible for obtaining the necessary consent from their website visitors to use our voice widget and ensuring their own Privacy Policies disclose the use of third-party AI voice assistants.
Voice Mama AI is the Data Processor. We process End User data solely on behalf of the Merchant and according to their instructions.
5. Data Retention
Merchant Data: Retained as long as the account is active. Merchants can request account deletion at any time.
End User Data: Chat logs and audio files are stored in our databases so Merchants can review interactions. We retain this data as long as the Merchant requires it, or until the Merchant deletes the logs from their dashboard.
6. Security of Your Data
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
Access, update, or delete the information we have on you.
Opt-out of certain data processing.
Request a copy of your personal data.
End Users: If you are an End User wishing to exercise your data privacy rights regarding data collected through a Merchant's website, please contact the Merchant directly, as they are the Data Controller. We will assist Merchants in fulfilling these requests.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify Merchants of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Voice Mama AI
Email: yogsutra@gmail.com
Website: www.voicemama.online
Phone: WhatsApp: +91 89026 25789
Address: Howrah, West Bengal – 711202, India